Within NSW, VIC and QLD, we deliver all our orders to you via the Australia Post Standard Parcel Service. When you spend $150 (ex GST) or more at Designs for Health, we will ship your order to you for free! When your order is less than $150 (ex GST), we will ship your order for a flat rate of $7.95 (plus GST). If you are ordering from WA, SA or NZ please contact our Customer Service on (02) 9316 6266 for the name of the distributor responsible for your region.
Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days.
The Australia Post Express Post Service network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our Designs for Health office is located in the Manly area in Sydney (our postcode is 2100).
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
Out of Stocks – we update our site’s product availability regularly, however if a product is out of stock we will update our site to indicate this. If this happens, you can still pre-order the product and we will notify you when it is available. Also, on some very rare circumstances, even if the product is showing as available, another customer may have selected to purchase the same product as you at the exact same time. If this happens, we will also notify you within one business day that we will not be able to deliver the goods in the usual delivery period.
*EST – Eastern Standard Time